Stop putting out fires.
Start growing.
Is your team overwhelmed by complex network issues?
Lean on RASYS's speed and expertise to manage your networks and servers.
or call +55 51 3080-8000 · [email protected]
RASYS COMMITMENT
Our premise is clear: technology must work, simplify, and build trust.
WHAT SETS US APART
Immediate support, real 24/7 on-call
Real on-call coverage. Any time, any day, you speak directly to a specialist. No waiting.
Fast Resolution
Our experience with complex networks lets us pinpoint and resolve issues in minutes.
Trust and Transparency
Clear communication and real commitment to your outcome. Technology should simplify, not complicate.
Focus on your customers.
We handle network and server management so you can focus on growing your business.
Request a consultationHOW WE START
Three simple steps to become a client — no strings, no 40-page proposals.
You reach out
WhatsApp, phone, or email. A specialist responds in under 30 seconds.
Initial assessment
We review your setup — topology, equipment, current issues. Free of charge.
Ongoing operation
We take over network management. 24/7 on-call, direct communication, no bureaucracy.
FREQUENTLY ASKED QUESTIONS
Does RASYS work with ISPs of any size?
We work with ISPs starting from 1,000 subscribers.
Is 24/7 support handled by a human or a bot?
On-call runs 24 hours, every day. During business hours (Monday-Friday 8am-6:30pm BRT, Saturday 8am-12pm) you talk directly to a specialist on duty. Outside those hours, just ping the group: our system pages the on-call engineer immediately.
How fast does RASYS respond to an emergency?
Response starts within 30 seconds in 95% of cases — and always within 5 minutes.
What equipment vendors do you work with?
We work with the main industry vendors: Huawei, Cisco, Juniper, Mikrotik, Datacom, ZTE, FiberHome, Intelbras, Ubiquiti, among others. We're not limited to these: if a new piece of equipment shows up, we read the manual and figure it out. Underneath, it's all similar.
Do you serve clients outside Porto Alegre?
Yes. We serve ISPs across all of Brazil, 100% remote.
How does pricing work: hourly, monthly, project-based?
Billing is monthly, calculated as a multiple of the ISP's active subscriber count. It usually costs slightly more than hourly billing — but it's better for the ISP: our focus is on solving problems, not tracking hours. And when the ISP loses a subscriber, we feel it too — aligned incentives.
Do you have an SLA contract?
We don't work with formal SLAs. In practice, our first-response time (30 seconds in 95% of cases, always within 5 minutes) tends to beat any market SLA contract.
Your network can't go down.
We know that.
Network and server management.
24/7 on-call with real specialists, no-bureaucracy communication.
Request a consultation
